The Swim Squad Lesson Guarantee

Although you pre-pay for your lessons, we never want you to feel "trapped" in them!  If at any time you need to cancel the remaining scheduled lessons, we will gladly refund your money for the untaught lessons, or carry a lesson credit over to next summer.

Out-of-Town Lessons

 Some families contact us to get swimming lessons while they are visiting one of our warm locations!  If you cannot finish your pre-paid lessons prior to you having to go home, we will always refund you for the untaught lessons.

Pay by Check

 Should you decide to pay by check, the check must be received at our main office no later than 5 days prior to your first lesson starting.  If we have not yet received a check for your lessons, the lessons may be canceled. 

Returned Check

The fee for a returned check is $10.00. The total amount for the returned check in addition to the returned check fee must be paid via Cash or Money Order.

Inclement Weather

Safety is our top priority when it comes to inclement weather. Inclement weather is considered any thunder, any lightning, and rain that is heavy enough to obscure visibility. The instructor is responsible to call ahead to any swim lesson where the weather may be in question. If the lesson is halfway completed when the existing weather conditions worsen, the time lost will then be added on to the following lesson. If the lesson is less than halfway over when the weather conditions worsen, then the lesson will be rescheduled.

Cancellation

Lessons may be canceled and rescheduled if The Swim Squad™ is notified at least 48 hours in advance to that lesson. If, however, The Swim Squad™ is not notified 48 hours in advance, that lesson will not be rescheduled and is non-refundable. If a group lesson is held, and one or more children are absent, these lessons will not be refunded. However, if an entire group would like to cancel, the same 48-hour cancellation policy applies.